Policies

Exchanges and Refunds

We stand behind the products we sell. If you are unsatisfied with a product you’ve purchased, please contact us as quickly as possible after receipt to discuss remedies. We cannot accept returns or offer exchanges or refunds on any product if more than 30 days have passed since purchase.

To be eligible for return, your item must be unused and in the same condition that you received it.

To request a refund or exchange contact us at store@lionsroar.com, and be sure to include your order number along with a description of the problem. We will contact you within 3 business days.

Keep the packaging that the product was sent in. If we ask you to return the item, it must be returned in any original packaging it was sent with (e.g., jewelry pouches, protective sleeves over prints).

Unfortunately, shipping costs are non-refundable. You will be responsible for paying for your own shipping costs for returning your item. If you are shipping an item valued over $75, you should consider using a trackable shipping service or purchasing shipping insurance, as we can't issue a refund if we don't receive your return.

We cannot accept returns or offer refunds on magazines (including special issues), gift cards, online courses that have been completed, or any items marked final sale.

There are certain situations where only partial refunds are granted: 

Books with obvious signs of use; CDs or DVDs that have been opened; any item not in its original condition, damaged or missing parts for reasons not due to our error; any item that is returned more than 30 days after delivery.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift certificate for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift-giver had the order shipped to themselves to give to you later, we will send a refund to the gift-giver and they will find out about your return.
 
Lost or damaged goods

Contact us at store@lionsroar.com, and be sure to include your order number. We will contact you within three business days.

Lost goods will be investigated after the last day of the estimated arrival date. Most packages use trackable services. If the item has been determined as lost due to carrier error or Lion’s Roar error, a new item will be shipped or your refund will be processed. If the item has been determined as lost due to customer error, a refund will be processed less shipping cost.

Damaged goods? Contact us at store@lionsroar.com, and be sure to include your order number within 48 hours of delivery. Do not discard the damaged item and its packaging. If you don’t report damages in this time frame, we won't be able to file a claim with the carrier which means we can't accept responsibility for the damages.

Claims typically take 8-10 business days to process.

Goods returned to Lion’s Roar:

Write "RETURN" on the outside of the package. Failure to do so can result in the levying of customs fees by the Canadian government. We do not pay customs fees on returned items.

If packages have been returned unclaimed and unopened, Lion’s Roar will notify the customer. If the customer would like the package re-shipped additional shipping charges will be added. If the customer does not want the item returned or Lion’s Roar is unable to contact the customer after 30 days, Lion’s Roar will issue a refund less shipping cost.

Our Address

2403 Clifton Street, Halifax, Nova Scotia, Canada B3K 4T9